Description: Indiana Legal Services, Inc. (ILS) is seeking an IT Manager to direct IT operations for a 100+ person organization with 8 branch offices and 4 satellite offices statewide. ILS provides a full range of free civil legal services to clients who qualify, pursuant to the ILS eligibility guidelines, in areas such as family, consumer, housing, health, income maintenance and employment. The ILS IT office is located in the ILS administration office in Indianapolis, Indiana. The IT Manager will oversee the development, implementation, and use of ILS technology, working closely with ILS staff and the ILS technology committee to assess and address user and law practice needs. The IT Manager is supervised by the Executive Director. The candidate must have a broad knowledge of legal and emerging technologies to provide guidance and expertise in aligning the organization’s short and long-term IT needs with its strategic goals and objectives. The IT Manager may be expected to work before or after normal working hours and from remote locations in order to troubleshoot and address technology problems and to implement software and hardware upgrades and modifications. Primary Duties and Responsibilities: 1. Supervise the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications and peripherals. 2. Provide expertise and support during systems upgrades, installations, conversions and file maintenance. 3. Work with the ILS technology committee to develop strategies and plans to enhance client services, improve user effectiveness and foster innovation. 4. Provide day-to-day technical support to program staff. 5. Communicate effectively with the ILS administration staff, managing attorneys, office managers, project directors and center directors. 6. Manage IT staff, including their hiring, training, evaluation, supervision and discipline. 7. Assist the ILS Web Development Project Director with the maintenance and development of the ILS Indiana Justice web site. 8. Assist with technology at program events such as ILS board meetings, training events, Access to Justice Conference and community events. 9. Maintain documentation of system and user manuals, licensing agreements and vendor contracts/agreements including amendments and upgrades. 10. Oversee help desk and technical support services. 11. Manage financial aspects of IT including purchasing, budgeting and budget review. 12. Develop and implement IT policies and procedures including those for architecture, security, disaster recovery, purchasing and service provision. 13. Manage servers, security solutions, network hardware and equipment. 14. Administer Nortel BCM phone system, Norstar voice mail and Nortel Meridian telephone CICS and MICS. 15. Negotiate and administer the outsourcing of vendor and consultant contracts and service agreements. 16. Oversee disaster avoidance, mitigation and retrieval in accordance with ILS’s Disaster Plan. 17. Support ILS’s overall mission and comply with grant agreements, assurances, regulations, guidelines and instructions and ILS policies and procedures. Qualifications: Bachelor’s degree in computer science or equivalent education and experience. Three or more years of IT experience. Experience in working with non-profits and/or legal services organizations preferred. Experience in project and organizational management. Excellent problem-solving and communication skills. How To Apply: Please send a resume and list of three (3) references with addresses and telephone numbers to: Norman P. Metzger, Executive Director, Indiana Legal Services, Inc., 151 N. Delaware Street, Suite 1640, Indianapolis, IN 46204. Submission Deadline: Until Filled Compensation: Starting salary with at least 3 years of experience is $43,397, with a range up to a maximum of $64,282 depending on experience. ILS offers an excellent fringe benefits package including health insurance (medical, dental, vision, Rx), disability insurance, life insurance, a 401k plan, a flex benefit plan and generous vacation and sick leave. ILS will pay up to $2,500 in moving expenses if the successful applicant needs to move from another city. Equal Employment Opportunity/ Affirmative Action Employer Minorities, women and multilingual persons are urged to apply.