Since 2001, Montana Legal Services Association has been experimenting with using video conferencing to improve delivery of services. Most recently, this has included a 2003 TIG-funded project to use video conferencing for client representation. Their pilot project placed a lawyer - via video conferencing - in a remote location to represent a client in the courtroom. Although its main purpose was to provide direct representation before a judge in the courtroom setting, other benefits include the ability to interview and counsel clients at long distances.

The final report for this project, Video Conferencing for Access to Justice: An Evaluation of the Montana Experiment was released by Richard Zorza in June 2007. The report "summarizes the overall conclusions of the evaluation of the experiment, discusses the issues concerning management of video appearance and participation as they have emerged, and offers a number of recommendations for changes, processes, and procedures to help make sure that the quality of appearance and participation is as high as possible, and that the impact for access to justice can be maximized. It also discusses the problems with the evaluation and the experiment."